Telehealth test calls and troubleshooting

You can complete a pretest call at any time

We recommend that you run the following tests to check your Telehealth setup on the day you book your appointment and again, on the day of your appointment – that is, shortly before it takes place. We also recommend that you run a Telehealth precall test if you are using new devices – this will help to confirm whether your device is suitable. 

Some things to remember when running a test Telehealth call 

  • Use an up-to-date computer, iPad, tablet, or smart phone connected to the internet
  • Use one of the following suitable browsers: Google Chrome, Firefox, or Apple Safari
  • Always run the precall test on the same device that you intend to use during your telehealth consult

Find out more about what you’ll need to conduct a Telehealth call. 

Test to see whether your setup works 

The Telehealth Precall Test takes a couple of minutes to complete.If you like, you can conduct a live test call with the Telehealth team, so you know what to expect on the day of your appointment. Call (03) 8559 7578 during standard business hours to organise this. Otherwise, you can run a test call following these instructions by yourself: 

  1. Go to the Precall Test
  2. Click the Start Test button. 
  3. If a pop-up appears in your browser asking to use the microphone and/or camera, click the Allow button - please select Allow for both options, otherwise the video call will not work
  4. Wait while the test runs. The results will appear when the Precall Test is complete

Call us for support 

Contact our Telehealth Administration Officer during standard business hours on (03) 855 97578 or (03) 855 96212 or otherwise email: This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also be able to get more timely Telehealth support depending on the campus that you are at, and the problem that you are facing. Reach out and head to campus specific contact details

Troubleshooting your Telehealth setup (if required) 

Troubleshooting your Telehealth setup during a call 

If you have tested your call, and joined the call, successfully – but are having issues during a call, click the REFRESH button. If that doesn’t work, try one of the following - depending on the problem you’re facing.

Further Telehealth resources if you are still having issues

If issues persist, please:

  • View or download the Health Direct video call guides and resources
  • Refer to the Health Direct’s Troubleshooting: Issues during a video call for more information 
  • Contact your IT (Information Technology) Department if you are at work 
  • Contact our Telehealth Administration Officer 
    • Phone: (03) 8559 7578 
    • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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