Your Patient Navigator

Patient Navigators are a special team of administration staff. These staff members can help you with navigating your treatment when you visit us


Your Patient Navigator

In an emergency, please dial 000 for an ambulance or go to your nearest emergency department. If you are feeling unwell, see your GP or local hospital. 

Your Patient Navigator will be an important member of your care team. We will pair you with a Patient Navigator when you join us as a patient. They will help ensure that you receive the best care. They will help you liaise with your team. Your team can include doctors, nurses, pharmacists, and allied health practitioners. For example, they can help you book or cancel appointments with many of our services.  

When your Patient Navigator can help you  

You can ask them to help you book or cancel an appointment. Such an appointment can be at one of the following services: 

  • Specialist Clinics 
  • Allied Health - including  
    • Physiotherapy 
    • Social work 
    • Occupational therapy 
    • Exercise physiology 
    • Speech therapy 
    • Nutrition and dietetics 
    • Psychology 

How to use your Patient Navigator 

Patient Navigators are available 9am to 4:30pm Monday to Friday. 

Your specific Patient Navigator depends on your diagnoses or treatment group. Find out who they are and contact them by following these instructions. 

  • Open the Patient Navigator Contact list or the Haematology Patient Navigator Contact List
  • Look for your right category in the first column 
  • Contact the Patient Navigator in the column on the right by:
    • Email
    • Phone -  you can leave a message on an answering machine if the Patient Navigator doesn’t answer the phone
  • They will return your email, or any voice mail, as soon as they are able
  • Tell them what service you would like to book or cancel

When not to use your Patient Navigator  

You will not be able to use a Patient Navigator:

  • In the evenings 
  • On weekends  
  • To book or cancel an appointment for some services. Instead, you will need to call them yourself. These services include: 
    • Language Services - (03) 8559 5430 
    • Cancer Imaging - (03) 8559 5510
    • Radiotherapy - (03) 8559 6270 
    • Day Therapy - (03) 8559 5355 

Related pages

Video showing the new check-in process