Unfortunately, we may not always complete a successful Telehealth video call as planned, since things sometimes go wrong with:
- The internet
- Cameras
- Scheduling
- Communication
If a Telehealth video call is not an option for you today
Please contact your Patient Navigator as soon as possible, letting us know the following:
- Your hospital UR (Unit Record) number
- Your name
- If you have a telehealth video appointment booked – the time, who with, and so on
- Request if the clinician can phone you instead
If you are already in a Telehealth video call and the call is failing
We will try to call you on the number you provided when you started your video call.
Getting Telehealth video call help
- Contact telehealth
- Phone: (03) 8559 7578
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Contact your Patient Navigator
Campus specific Telehealth video call contact details
You may also be able to get more timely support depending on the campus that you are at, and the problem that you are facing.
Melbourne
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Telehealth video calls - problems on the day
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Changes to your telehealth video appointment
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Peter Mac telehealth video consultations
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If you are having troubles on the day of your telehealth video appointment (for example you cannot log-on, no-one is picking up your video call after 30 minutes, and so on) please contact us as follows:
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If you need to change your telehealth appointment, want to cancel, or prefer to come in person, please contact us as follows:
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For any other telehealth video consultation queries, please contact us any time:
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Contact the Telehealth Administration Officer: call (03) 8559 7578 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact your Patient Navigator directly or via switchboard, call (03) 8559 5000
If you are unable to contact your Patient Navigator:
If you usually go to Level 2 for this appointment, call 2C on (03) 8559 8120 or 2D on (03) 8559 8157.
Contact switchboard, call (03) 8559 5000.
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Call or email your Patient Navigator directly, or via switchboard, call (03) 8559 5000
Or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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Call (03) 8559 7578
Or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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Bendigo
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Telehealth video calls - problems on the day
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Changes to your telehealth video appointment
|
Peter Mac telehealth video consultations
|
|---|
|
If you are having troubles on the day of your telehealth video appointment (for example you cannot log-on, no-one is picking up your video call after 30 minutes, and so on) please contact us as follows:
|
If you need to change your telehealth appointment, want to cancel, or prefer to come in person, please contact us as follows:
|
For any other telehealth video consultation queries, please contact us any time:
|
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Call (03) 5454 9234
Contact the Telehealth Administration Officer: call (03) 8559 7578 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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Call (03) 5454 9234
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Call (03) 5454 9234
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Box Hill
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Telehealth video calls - problems on the day
|
Changes to your telehealth video appointment
|
Peter Mac telehealth video consultations
|
|---|
|
If you are having troubles on the day of your telehealth video appointment (for example you cannot log-on, no-one is picking up your video call after 30 minutes, and so on) please contact us as follows:
|
If you need to change your telehealth appointment, want to cancel, or prefer to come in person, please contact us as follows:
|
For any other telehealth video consultation queries, please contact us any time:
|
|
Call (03) 9895 7662
Contact the Telehealth Administration Officer: call (03) 8559 7578 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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Call (03) 9895 7662
Or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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Call (03) 9895 7575 or (03) 9895 7662
Or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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Moorabin
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Telehealth video calls - problems on the day
|
Changes to your telehealth video appointment
|
Peter Mac telehealth video consultations
|
|---|
|
If you are having troubles on the day of your telehealth video appointment (for example you cannot log-on, no-one is picking up your video call after 30 minutes, and so on) please contact us as follows:
|
If you need to change your telehealth appointment, want to cancel, or prefer to come in person, please contact us as follows:
|
For any other telehealth video consultation queries, please contact us any time:
|
|
Call (03) 9928 8901
Contact the Telehealth Administration Officer: call (03) 8559 7578 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
|
Call (03) 9928 8901
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Call (03) 9928 8901
|
Sunshine
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Telehealth video calls - problems on the day
|
Changes to your telehealth video appointment
|
Peter Mac telehealth video consultations
|
|---|
|
If you are having troubles on the day of your telehealth video appointment (for example you cannot log-on, no-one is picking up your video call after 30 minutes, and so on) please contact us as follows:
|
If you need to change your telehealth appointment, want to cancel, or prefer to come in person, please contact us as follows:
|
For any other telehealth video consultation queries, please contact us any time:
|
|
Call (03) 8395 9999
Contact the Telehealth Administration Officer: call (03) 8559 7578 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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Call (03) 8395 9999
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Call (03) 8395 9999
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