Disability Support Services

We aim to meet the needs of people with disabilities. We also aim to improve access for all Victorians. We do so through our Disability Action Plan and Disability Liaison Office

We exist to supply the best in cancer care. We know that cancer has a significant impact on people’s lives. Navigating the health care system can be challenging. Accessing care can be even more difficult for people with disabilities. People with a disability, and their families and carers, have the same rights. These rights extend to accessing services, information, and facilities. We strive to make these services, information, and facilities accessible and inclusive. Our Disability Support Services are here to help. 

Disability Support Services and the Disability Liaison Service

The Disability Liaison Service at Peter Mac Cancer Centre can help support people with disability, their families and carers to use hospital services and access the care and treatment they need. The Disability Liaison Service should be contacted if patients are experiencing barriers to accessing healthcare due to their disability.

The Disability Liaison Service has a strong focus on making sure you can access screening and treatment for COVID-19. It also coordinates access to non-COVID-19 services affected by the health emergency. 

What Disability Liaison Officers do 

  • Support people with a disability, their families and carers to access healthcare and services at the Peter Mac Cancer Centre 

  • Work with your health care teams to understand your specific needs and provide safer, accessible and more inclusive care during your hospital stay and outpatient clinic appointments

  • Support to access services at other hospitals, healthcare providers and organisations where barriers exist, including advice regarding the National Disability Insurance Scheme (NDIS)

Disability Liaison contact information

Service operates on Mondays and Tuesdays.

  • Phone: 0481 250 504 
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Disability Support Services and the Disability Action Plan (DAP) 

We have developed a Disability Action Plan, providing a useful framework to help us plan the elimination, as far as possible, of disability discrimination. In particular, this relates to how we supply goods, services and facilities. 

The Disability Action Plan covers the four outcome areas of section 38 of the Disability Act 2006: 

  • Reducing barriers to persons with a disability accessing goods, services, and facilities 

  • Reducing barriers to persons with a disability obtaining and keeping a job 

  • Promoting inclusion and participation in the community of persons with a disability 

  • Achieving tangible changes in discriminatory attitudes and practices

We sought feedback on the draft through:

  • Consultation with our consumer advisory committee 

  • Consultation with key stakeholders in the disability sector 

  • A public forum  

  • Through consultation with staff via our internal website  

People suggested areas for improvement. We used these suggestions to prioritise actions and inform the final plan.  

People particularly wanted us to ensure:

  • Our documents were accessible to all 

  • That we responded to temporary disabilities caused by cancer

Download the Peter Mac Disability Action Plan