About telehealth at Peter Mac

Peter Mac clinician can offer telehealth to any patient, whenever it is better for the patient than travelling to Peter Mac or when it is better to include a local clinician in the consultation.

Need to know:

Which patients can access telehealth?

Anyone when it is clinically appropriate.

Who can offer telehealth?

All clinicians can offer telehealth. 

Can I use telehealth infrastructure for meetings or interviews?

Yes, Video Call is freely available for anyone to use for any work-related purpose including non-clinical.  It is best suited between 2-3 sites.

Can I use Skype or another software?

Video Call is the preferred platform.  It can get confusing for patients and staff when different applications are used and thus it is preferred that Skype and other tools are avoided where possible.

What about the video conference units?

  • When the participant at the other end uses a video-conference unit (VCU), Peter Mac must connect using one of the VCU’s here, or Pexip – a software program available on Peter Mac computers and phones.  We also have 18 VCU-equipped meeting rooms, identified in the Outlook calendar by the words “Advanced video-conf”.  There are also two semi-mobile units - on L9 and in the Familial Cancer Centre (FCC). 
  • VCU's are often used for example
    • For MDMs
    • By prisons
    • In emergency departments (as the camera is a higher grade and can be controlled remotely)  
    • By the Courts
  • Contact the IT Service Desk about using these.

What are the medico-legal implications of telehealth?

Management for telehealth providers (from the Medical Defence Association)

How can I organise for pathology or imaging to be done locally?

Fax the standard Peter Mac imaging or pathology request to any local service including your provider number. Ask the patient to attend that service. The report will be sent to you and /or you can request to access results / imaging online.