Telehealth - Help for your Video Consultation

If you need to change your telehealth video appointment or would prefer to attend your appointment in person, please contact your Patient Navigator directly or via switchboard, call (03) 8559 5000. If you need to speak to somebody from the Telehealth Team at Peter Mac Parkville regarding your video consultation, please phone (03) 8559 7578 or email [email protected]

TELEHEALTH VIDEO CALLS - problems on the day

If you are having troubles on the day of your telehealth video appointment (for example you cannot log-on, no-one is picking up your video call after 30 minutes, etc) please contact us as follows:

Parkville:

  1. Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]
  2. Contact your Patient Navigator directly or via switchboard, call (03) 8559 5000

If you are unable to contact your Patient Navigator:

  1. If you usually go to Level 2 for this appointment, call 2C on (03) 8559 8120 or 2D on (03) 8559 8157.
  2. Contact switchboard, call (03) 8559 5000.

Bendigo: 

  • Call (03) 5454 9234 
  • Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]


Box Hill: 

Moorabbin: 

  • Call (03) 9928 8901
  • Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]

Sunshine: 

  • Call (03) 8395 9999
  • Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]

ChangeS TO YOUR telehealth VIDEO appointment

If you need to change your telehealth appointment, want to cancel or prefer to come in person, please contact us as follows:

Parkville:

Bendigo: 

  • Call (03) 5454 9234 
     

Box Hill: 

Moorabbin: 

  • Call (03) 9928 8901
     

Sunshine: 

  • Call (03) 8395 9999

Refer or request A telehealth VIDEO CONSULTATION

Patients and families

GPs and community clinicians

Please contact the Peter Mac treating team directly or refer patient as normal - requesting consideration for telehealth. 

Internal (Peter Mac) referrals to telehealth

  • You can request or refer to telehealth using Qflow or any of your usual processes – please manually type TELEHEALTH if it is not a listed option.
  • If you wish to include the local doctor please note their name and ideally also their contact phone number.
     

Peter Mac telehealth VIDEO CONSULTATIONS

For any other telehealth video consultation queries, please contact us any time:

Parkville:

Bendigo: 

  • Call (03) 5454 9234 

Box Hill:

Moorabbin: 

  • Call (03) 9928 8901
     

Sunshine: 

  • Call (03) 8395 9999