Contact

problems on the day

If you are having troubles on the day of your telehealth appointment (for example you cannot log-on, no-one is picking up your call etc) please contact us as follows:

Parkville:

1. Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]
2. Contact your Patient Navigator directly or via switchboard, call (03) 8559 5000

If you are unable to contact your Patient Navigator:

1. If you usually go to Level 2 for this appointment, call 2D on (03) 8559 8157
2. Contact switchboard, call (03) 8559 5000.

Bendigo: 

• Call (03) 5454 9234 
• Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]

​​​​​​​Box Hill: 

• Call (03) 9895 7662 
• Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]
• Or email [email protected]

Moorabbin: 

• Call (03) 9928 8901
• Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]

Sunshine: 

• Call (03) 8395 9999
• Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]

Change telehealth appointment

If you need to change your telehealth appointment, want to cancel or prefer to come in person, please contact us as follows:

Parkville:

• Call or email your Patient Navigator directly, or via switchboard, call (03) 8559 5000
• Email [email protected]

Bendigo: 

• Call (03) 5454 9234 ​​​​​​​
   

Box Hill: 

• Call (03) 9895 7662 
• Or email [email protected]
   

Moorabbin: 

• Call (03) 9928 8901
   

Sunshine: 

• Call (03) 8395 9999

Refer or request telehealth

Patients and families

• Please ask your Peter Mac doctor, Patient Navigator or nurse if you would like a telehealth consultation by video.
• Check What you'll need

GPs and community clinicians

Please contact the Peter Mac treating team directly or refer patient as normal - requesting consideration for telehealth. 

• See Referring to Peter Mac.

Internal (Peter Mac) referrals to telehealth

• You can request or refer to telehealth using Qflow or any of your usual processes – please manually type TELEHEALTH if it is not a listed option.
• If you wish to include the local doctor please note their name and ideally also their contact phone number.
   

contact Peter Mac telehealth

For any other telehealth queries, please contact us any time:

Parkville:

• Phone (03) 8559 7578
• [email protected] 

Box Hill:

• (03) 9895 7575 or (03) 9895 7662
• [email protected]