If you need to change your telehealth appointment or prefer to attend your appointment in person, please contact Outpatients, your Patient Navigator directly or via switchboard, call (03) 8559 5000. If you need to speak to somebody from the Telehealth Team at Peter Mac Parkville, please phone (03) 8559 7578 or email [email protected]
problems on the day
If you are having troubles on the day of your telehealth appointment (for example you cannot log-on, no-one is picking up your call etc) please contact us as follows:
Parkville:
- Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]
- Contact your Patient Navigator directly or via switchboard, call (03) 8559 5000
If you are unable to contact your Patient Navigator:
- If you usually go to Level 2 for this appointment, call 2C on (03) 8559 8125 or 2D on (03) 8559 8157.
- Contact switchboard, call (03) 8559 5000.
Bendigo:
- Call (03) 5454 9234
- Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]
Box Hill:
- Call (03) 9895 7662
- Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]
- Or email [email protected]
Moorabbin:
- Call (03) 9928 8901
- Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]
Sunshine:
- Call (03) 8395 9999
- Contact the Telehealth Administration Officer: call (03) 8559 7578 or email [email protected]
Change telehealth appointment
If you need to change your telehealth appointment, want to cancel or prefer to come in person, please contact us as follows:
Parkville:
- Call or email your Patient Navigator directly, or via switchboard, call (03) 8559 5000
- Email [email protected]
Bendigo:
- Call (03) 5454 9234
Box Hill:
- Call (03) 9895 7662
- Or email [email protected]
Moorabbin:
- Call (03) 9928 8901
Sunshine:
- Call (03) 8395 9999
Refer or request telehealth
Patients and families
- Please ask your Peter Mac doctor, Patient Navigator or nurse if you would like a telehealth consultation by video.
- Check What you'll need
GPs and community clinicians
Please contact the Peter Mac treating team directly or refer patient as normal - requesting consideration for telehealth.
Internal (Peter Mac) referrals to telehealth
- You can request or refer to telehealth using Qflow or any of your usual processes – please manually type TELEHEALTH if it is not a listed option.
- If you wish to include the local doctor please note their name and ideally also their contact phone number.
contact Peter Mac telehealth
For any other telehealth queries, please contact us any time:
Parkville:
- Phone (03) 8559 7578
- [email protected]
Bendigo:
- Call (03) 5454 9234
Box Hill:
- (03) 9895 7575 or (03) 9895 7662
- [email protected]
Moorabbin:
- Call (03) 9928 8901
Sunshine:
- Call (03) 8395 9999
