Interpreter Service

Peter Mac is committed to the delivery of timely, accurate and confidential interpreting services by appropriately skilled professional interpreters. Interpreters are provided for appointments at Peter Mac at no cost to patients and their families.


For the public

To book an interpreter, please phone Interpreter Services on (03) 8559 5430 or email [email protected].

For clinicians

To book an interpreter, please follow the below:

  • Outpatients (Medicare bulk billed)
    • Doctor’s priority line: 1300 131 450
    • Use client code: 003843 and then request language.
  • Other eligible patients
    • Call 03 9679 9895
    • Select Option 1 with patient at home; Select Option 2 with patient in consulting room
    • Provide URN and request language.

The office is staffed Monday to Friday 8:00am to 4:30pm. A telephone interpreting service is available 24 hours a day, seven days a week when an onsite interpreter is not available.

For after-hours access to interpreter services, please contact the Patient Services Manager on (03) 8559 5006.

    See this information in:


    Interpreter services

    Monday to Friday 8:00am to 4:30pm
    Phone: (03) 8559 5430 
    Email: [email protected]

    Patient Services Manager  

    After hours
    Phone: (03) 8559 5006