Visitor information

The Victorian Government has updated coronavirus restrictions, including restrictions to visitors allowed at hospitals.

From 31 December 2020, this means that two visitors are permitted per patient for up to one hour per day.

Visitors can attend at the same, or different times, during the day.

There are some exemptions to the one hour time limit. 

People in the following categories will not be bound by the one-hour time limit, however the limit of two visitors must still be adhered to:

  • A parent or guardian or temporary carer of a patient in the hospital who is under 18 years 
  • A carer of a patient with a disability  A partner or support person of a pregnant patient 
  • A support person for a patient coming into the emergency department of a hospital 
  • A support person for someone attending an outpatient appointment
  • A person who is providing support to a patient receiving palliative or end-of-life care in hospital

We still ask that outpatients come to their specialist clinic, day therapy, cancer imaging or radiotherapy appointments with one support person only. 

If you have visited any of the listed public exposure sites please do not visit Peter Mac and get tested and self-isolate.

Visitors should check the list of exposure sites before each visit, so please continue checking with the Department of Health and Human Services website for updates. 

As always, special arrangements may be made for patients in palliative care – please contact the relevant Nurse Unit Manager to discuss.

Please also note, while the situation has improved in Victoria there now signs of heightened community transmission of COVID-19 in NSW and border restrictions are now in place.

You will be asked, on entering our building, whether you are from or have recently travelled in a site of known heightened community transmission. Visitors from these exposure sites will not be able to enter the building.

If you are a patient from (or have regular contact with a person from) a location with known community transmission, please discuss this with your patient navigator before arriving at Peter Mac, as a telehealth appointment may be arranged for you.

Visitor information:

  • Visiting hours are from 8am to 8pm.
  • All visitors must register at screening points on entry and undertake temperature checks.
  • All visitors must be free of any symptoms of COVID-19.
  • Hospital visitors aged 12 years and over must still wear a mask.
  • Visitors who have recently been to a COVID-19 exposure site will not be permitted to enter the hospital and will be asked to declare recent travel as part of hospital entry screening.
  • All visitors must practice social distancing, wear a mask and maintain good hand hygiene – wash and sanitise hands regularly.

Please note that we continue to ask all visitors to limit their movement around the hospital when visiting.

Infection prevention and control

Our patients generally have poor defence against infection. If you’re coming to Peter Mac – as a patient, visitor or staff member – and you have a cold or flu, or cold- or flu-like symptoms, an upset stomach or have been in contact with anyone who has an infectious disease such as measles or chickenpox, we ask that you do not visit the hospital as you may pose a risk to our patients.

If you’re unsure, please call Peter Mac on 03 8559 5000 and ask to be transferred to the relevant ward to check in advance. Do not hesitate to ask to speak to your loved one over the phone if you cannot visit.

Did you know

  • when in hospital, patients can get the flu vaccine during flu season?
  • some wards do not allow flowers or pot plants? It is always best to ask first.

Please check with treating teams about eligibility of vaccines. 

Flowers and plants

We ask that no plants with soil and no flowers be brought to patients in inpatient unit level 5 or the intensive care unit (ICU) at the Royal Melbourne Hospital. Alternative gifts such as balloons or cards are a welcome alternative.

If you are unsure whether you can bring flowers to a patient, please check by calling our main switchboard on 03 8559 5000 and asking to be put through to the patients ward.

Help stop the spread of germs

  • Wash your hands using soap and water after going to the toilet.
  • Wash your hands using soap and water before eating food.
  • Use DeBug hand sanitiser as much as you like. It is found at the end of the patients bed and in various other locations in the hospital.
  • Visitors should use alcohol base hand rub (ABHR) when they first enter a patients room and when they leave.
  • Check if there are any special safety actions or precautions put in place for your room. If you are unsure please ask your nurse.

Sometimes visitors are asked to wear a mask, gown and gloves. This may be a precaution for visitors and/or patients.

Smoke-Free

Peter Mac is a totally smoke-free environment, meaning a safer, cleaner and healthier environment for all who are treated, visit or work at Peter Mac. 

Smoking is not permitted within or within 10 metres of any Peter Mac facility.

Patients who smoke are encouraged to quit, and free support is available. 

Find out more about our quitting smoking service for patients.  

Patient and visitor drop off

There are several short term drop off and pick up spaces for vehicles and taxis along Grattan Street in front of our main public entrance. For patients requiring a wheelchair please see information below.

Patients can also be dropped off and picked up in front of the car park lift lobbies on Levels B3 and B4 (entry from Flemington Road). There is no charge for using the car park for less than 30 minutes.

Find out more about finding your way around Peter Mac.

Find out more about getting to Peter Mac, including car parking and public transport information.

Wheelchair Access

  • For patients that require assistance getting around our centre, there are wheelchairs in the basement car park lift lobbies on Levels B3 and B4.
  • If you require a wheelchair, please ask your loved one or carer to enter our car park (entry is via Flemington Road).  Once your loved one of carer has parked on Level B3 or B4, they will be able to obtain a wheelchair for you from the car park lift lobby and take you where you need to go for your appointment.
  • If your loved one or carer is dropping you off, they will have plenty of time to get you settled in your appointment location before incurring any car parking costs, as the first 30-minutes is free.
  • We ask that wheelchairs are returned to the lift lobby before you leave our centre to ensure it is available for another patient who may need it.
  • If you arrive in our main foyer off Grattan Street and require and assistance with getting to your appointment location, please speak to one of our team members at our main reception desk who will be able to help you.