Visitor information

Peter Mac welcomes visitors. Visitors improve a patient’s recovery and can also ensure good communication between patients, families and our staff.

Visiting hours

Visiting hours are from 11am to 8pm

Some wards may have visiting restrictions at certain times of the day and sometimes patients may be in and out of the ward for treatment or they may be feeling too unwell to have visitors.

Although most of our inpatient beds are in single rooms, sometimes patients may be in a two bed room and it may be difficult to fit large numbers of visitors around a bed and sometimes it can disturb other patients. Please be aware of how many visitors a patient has at once, sometimes staff may ask visitors to take turns visiting a patient. 

Please contact the wards directly via the Peter Mac switchboard on 03 8559 5000 if you have questions about visiting a friend or family member. 

Infection prevention and control

Our patients generally have poor defence against infection. If you’re coming to Peter Mac – as a patient, visitor or staff member – and you have a cold or flu, or cold- or flu-like symptoms, an upset stomach or have been in contact with anyone who has an infectious disease such as measles or chickenpox, we ask that you do not visit the hospital as you may pose a risk to our patients.

If you’re unsure, please call Peter Mac on 03 8559 5000 and ask to be transferred to the relevant ward to check in advance. Do not hesitate to ask to speak to your loved one over the phone if you cannot visit.

Did you know

  • when in hospital, patients can get the flu vaccine) during flu season?
  • carers can also get the flu vaccine) during the flu season?
  • some wards do not allow flowers or pot plants? It is always best to ask first.

Please check with treating teams about eligibility of vaccines. 

Flowers and plants

We ask that no flowers be brought to patients in inpatient unit level 5 (IPU L5) or the intensive care unit (ICU) at the Royal Melbourne Hospital. Alternative gifts such as balloons or cards are a welcome alternative.

If you are unsure whether you can bring flowers to a patient, please check by calling our main switchboard on 03 8559 5000 and asking to be put through to the patients ward.

Help stop the spread of germs

  • Wash your hands using soap and water after going to the toilet.
  • Wash your hands using soap and water before eating food.
  • Use DeBug hand sanitiser as much as you like. It is found at the end of the patients bed and in various other locations in the hospital.
  • Visitors should use DeBug when they first enter a patients room and when they leave.
  • Check if there are any special safety actions or precautions put in place for your room. If you are unsure please ask your nurse.

Sometimes visitors are asked to wear a mask, gown and gloves. This may be a precaution for visitors and/or patients.

Smoke-Free

Peter Mac is a totally smoke-free environment, meaning a safer, cleaner and healthier environment for all who are treated, visit or work at Peter Mac. 

Smoking is not permitted within or within 10 metres of any Peter Mac facility.

Patients who smoke are encouraged to quit, and free support is available. 

Find out more about our quitting smoking service for patients.  

Patient and visitor drop off

There are several short term drop off and pick up spaces for vehicles and taxis along Grattan Street in front of our main public entrance. For patients requiring a wheelchair, there is a wheelchair bay located adjacent to the Enquiries Desk in the Welcome Hall.

Patients can also be dropped off and picked up in front of the car park lift lobbies on Levels B3 and B4 (entry from Flemington Road). There is no charge for using the car park for less than 30 minutes.

Find out more about finding your way around Peter Mac.

Find out more about getting to Peter Mac, including car parking and public transport information.