Peter Mac welcomes visitors. Visitors improve a patient’s recovery and can also ensure good communication between patients, families and our staff.
We have introduced changes to visiting hours and to number of visitors during COVID-19.
- From April 27, visiting hours will be from 2PM to 6PM daily.
- Only ONE (1) visitor per patient is allowed at any one time (including those accompanying patients for outpatient treatment)
- No visitors under the age of 16 are permitted.
- Visits must be no longer than two hours.
We know these restrictions can be challenging and we understand each family’s situation is different. For exceptional circumstances we encourage families to speak their family member's nursing team for further advice.
Any variations in the above rules need to be cleared with the nurse in charge of the ward in advance.
For the safety of our patients and staff please DO NOT visit a Peter Mac site if you have a fever, cough, sore throat or shortness of breath or have been overseas in the last 14 days.
Please remember at this point if you have not travelled to affected areas overseas or have not been in direct contact with anyone who has visited the affected areas overseas or tested positive to COVID-19, there is very little risk of infection.
If you would like more information please visit the DHHS website
Infection prevention and control
Our patients generally have poor defence against infection. If you’re coming to Peter Mac – as a patient, visitor or staff member – and you have a cold or flu, or cold- or flu-like symptoms, an upset stomach or have been in contact with anyone who has an infectious disease such as measles or chickenpox, we ask that you do not visit the hospital as you may pose a risk to our patients.
If you’re unsure, please call Peter Mac on 03 8559 5000 and ask to be transferred to the relevant ward to check in advance. Do not hesitate to ask to speak to your loved one over the phone if you cannot visit.
Did you know
- when in hospital, patients can get the flu vaccine during flu season?
- carers can also get the flu vaccine during the flu season?
- some wards do not allow flowers or pot plants? It is always best to ask first.
Please check with treating teams about eligibility of vaccines.
Flowers and plants
We ask that no flowers be brought to patients in inpatient unit level 5 (IPU L5) or the intensive care unit (ICU) at the Royal Melbourne Hospital. Alternative gifts such as balloons or cards are a welcome alternative.
If you are unsure whether you can bring flowers to a patient, please check by calling our main switchboard on 03 8559 5000 and asking to be put through to the patients ward.
Help stop the spread of germs
- Wash your hands using soap and water after going to the toilet.
- Wash your hands using soap and water before eating food.
- Use DeBug hand sanitiser as much as you like. It is found at the end of the patients bed and in various other locations in the hospital.
- Visitors should use DeBug when they first enter a patients room and when they leave.
- Check if there are any special safety actions or precautions put in place for your room. If you are unsure please ask your nurse.
Sometimes visitors are asked to wear a mask, gown and gloves. This may be a precaution for visitors and/or patients.
Peter Mac is a totally smoke-free environment, meaning a safer, cleaner and healthier environment for all who are treated, visit or work at Peter Mac.
Smoking is not permitted within or within 10 metres of any Peter Mac facility.
Patients who smoke are encouraged to quit, and free support is available.
Patient and visitor drop off
There are several short term drop off and pick up spaces for vehicles and taxis along Grattan Street in front of our main public entrance. For patients requiring a wheelchair please see information below.
Patients can also be dropped off and picked up in front of the car park lift lobbies on Levels B3 and B4 (entry from Flemington Road). There is no charge for using the car park for less than 30 minutes.
Find out more about finding your way around Peter Mac.
Find out more about getting to Peter Mac, including car parking and public transport information.
- For patients that require assistance getting around our centre, there are wheelchairs in the basement car park lift lobbies on Levels B3 and B4.
- If you require a wheelchair, please ask your loved one or carer to enter our car park (entry is via Flemington Road). Once your loved one of carer has parked on Level B3 or B4, they will be able to obtain a wheelchair for you from the car park lift lobby and take you where you need to go for your appointment.
- If your loved one or carer is dropping you off, they will have plenty of time to get you settled in your appointment location before incurring any car parking costs, as the first 30-minutes is free.
- We ask that wheelchairs are returned to the lift lobby before you leave our centre to ensure it is available for another patient who may need it.
- If you arrive in our main foyer off Grattan Street and require and assistance with getting to your appointment location, please speak to one of our team members at our main reception desk who will be able to help you.