Patient Charter

Peter Mac's patient charter outlines the rights and responsibilities of our patients.

It provides a clear statement of expectations to support a partnership between patients and Peter Mac.

Respect

I have the right to:

be treated with dignity and consideration
be treated without discrimination based on my race, age, gender, gender identity, sexual orientation, carer status, disability, marital status or religious belief
receive care that is responsive to my culture and beliefs
receive care and treatment in surroundings that allow personal privacy.

I am responsible for:

treating Peter Mac staff, patients and visitors with respect and dignity
being courteous and conducting myself in a manner which will not interfere with the well-being or rights of other patients or staff
understanding that I may be asked to leave the premises or have care withdrawn if I do not treat Peter Mac staff with respect or if I behave in a threatening or dangerous manner.

I have the right to:

open and effective two-way communication with my healthcare provider
access clear and easy to understand information about treatment options, expected outcomes, possible side effects and costs
expect Peter Mac to treat information about me according to the law
provide feedback and, when I have concerns, expect them to be addressed
access Peter Mac’s patient representative if I am unsatisfied with any aspect of my care or treatment.

I am responsible for:

being as open and honest as I can
telling staff if I have a problem or any concerns, and ask for more information if I do not understand
telling staff if I have difficulty understanding English so an interpreter can be provided in person or by phone
providing accurate and up-to-date information about my health (including alternative or complementary therapies).

I have the right to:

take an active role in my healthcare and be included in decisions and choices about my care
have my family, carers or chosen support person/s be involved in my care
refuse treatment, however, understand there may be circumstances in which I may be regarded as unable to give informed consent or to refuse treatment
appoint someone to make medical decisions for me, in the event that I lose the capacity to do so
expect Peter Mac staff to discuss with me the healthcare services I may need after I leave and refer me to them.

I am responsible for:

asking questions so I am well informed about my medical condition and my care options before giving my consent to any treatment
discussing my concerns and making decisions with my healthcare provider
providing a copy of any legal documents which may be relevant to my care.

I have the right to:

I am responsible for:

advising Peter Mac staff of any changes to my address, contact or GP details
understanding I may need to wait for attention or treatment at times if staff are attending to other patients
keeping my appointments, or notifying Peter Mac staff if I am unable to attend an appointment
accepting that some services, which I require may not be available at Peter Mac.

Created by Community Advisory Committee, May 2013.