Peter Mac's patient charter outlines the rights and responsibilities of our patients.
It provides a clear statement of expectations to support a partnership between patients and Peter Mac.
Respect
I have the right to:
- be treated with dignity and consideration
- be treated without discrimination based on my race, age, gender, gender identity, sexual orientation, carer status, disability, marital status or religious belief
- receive care that is responsive to my culture and beliefs
- receive care and treatment in surroundings that allow personal privacy.
I am responsible for:
- treating Peter Mac staff, patients and visitors with respect and dignity
- being courteous and conducting myself in a manner which will not interfere with the well-being or rights of other patients or staff
- understanding that I may be asked to leave the premises or have care withdrawn if I do not treat Peter Mac staff with respect or if I behave in a threatening or dangerous manner.
Communication, Privacy and feedback
I have the right to:
- open and effective two-way communication with my healthcare provider
- access clear and easy to understand information about treatment options, expected outcomes, possible side effects and costs
- expect Peter Mac to treat information about me according to the law
- provide feedback and, when I have concerns, expect them to be addressed
- access Peter Mac’s patient representative if I am unsatisfied with any aspect of my care or treatment.
I am responsible for:
- being as open and honest as I can
- telling staff if I have a problem or any concerns, and ask for more information if I do not understand
- telling staff if I have difficulty understanding English so an interpreter can be provided in person or by phone
- providing accurate and up-to-date information about my health (including alternative or complementary therapies).
Participation
I have the right to:
- take an active role in my healthcare and be included in decisions and choices about my care
- have my family, carers or chosen support person/s be involved in my care
- refuse treatment, however, understand there may be circumstances in which I may be regarded as unable to give informed consent or to refuse treatment
- appoint someone to make medical decisions for me, in the event that I lose the capacity to do so
- expect Peter Mac staff to discuss with me the healthcare services I may need after I leave and refer me to them.
I am responsible for:
- asking questions so I am well informed about my medical condition and my care options before giving my consent to any treatment
- discussing my concerns and making decisions with my healthcare provider
- providing a copy of any legal documents which may be relevant to my care.
Access and safety
I have the right to:
- the healthcare I need
- a wide range of healthcare services
- receive safe, supportive and high-quality care that meets my healthcare needs.
I am responsible for:
- advising Peter Mac staff of any changes to my address, contact or GP details
- understanding I may need to wait for attention or treatment at times if staff are attending to other patients
- keeping my appointments, or notifying Peter Mac staff if I am unable to attend an appointment
- accepting that some services, which I require may not be available at Peter Mac.
Created by Community Advisory Committee, May 2013.