Privacy policy

We collect and keep personal information about our patients, their health and treatment. This allows us to provide them with proper care. Patient privacy is important to us. We have strict policies in place to protect the privacy of their information. These policies meet the requirements of applicable legislation. This legislation includes the Health Privacy Principles. The government set out these principles in the Health Records Act 2001.We store paper records and information in electronic form in a secure manner. Only authorised personnel can access these records.

We provide all new patients with the ‘What happens to information about me?’ brochure. This explains why and how we collect, use, and reveal patient information. Wherever possible, we will provide patients with choices. These choices include how we use their information to whom we reveal it.  

This website may ask you for specific personal information. We will collect other information about your use of our website. We will collect this information for statistical purposes. This will help us improve your experience of the site. Such information may include the date and time of your visit, pages accessed and documents downloaded, referring site, and the type of browser you are using. 

This website may at times ask for your personal information. We will then describe the basis for its collection, how we will use it, and how we will show it. We then follow those terms when we collect, use, and show the personal information you supply. We assume you consent to those terms when you give your personal information. At times we may not say what those terms are. In such cases we will only use your personal information for the purpose for which you have given it. For example, if you send us an email, we may use your email address to respond to your enquiry. 

We take reasonable steps to protect the personal information we hold. This includes protecting it from misuse, loss, unauthorised access, modification or disclosure. We aim to supply a secure online environment through our website. There are inherent risks associated with the transmission of information via the internet. We may no longer need personal information for the purpose that we collected it. In such cases we will take reasonable steps to destroy such information. Or we may make such personal information anonymous.  

We supply any links on this website to third-party sites for convenience only. A link to a third-party site is not an endorsement by us. We are not responsible for the content and privacy policies of other sites. We recommend that you review each site’s privacy policy.  

Our website may use cookies to enhance some website functionality. Cookies work by placing information on your computer. This information relates to the website that you visit. In effect, the cookie helps the website “remember” you when you return to the site. Good internet browsers let you control if you will accept cookies from a website. You may choose not to accept cookies from our website. In such cases you can still access our website. You may notice in such cases that some website functions do not work the same.  

You may have a query about our privacy policy. Or you may have a complaint about how we have handled your personal information. If so, contact our Patient Liaison Officer via switchboard on (03) 8559 5000.