If you have a concern, a complaint, a suggestion, a compliment, or you would like to become involved as a consumer representative, please contact Peter Mac’s Patient Advocate - Eileen Thompson

Democracy is not a spectator sport – politicians need to hear from their constituents and hospitals need to hear from their patients. Your thoughts and actions will help to improve the care we provide into the future.

Give us the good news as well as the bad

Compliments are appreciated - they provide proof of patient/carer/community satisfaction. Positive feedback lets us know that we’re on track!

An Example:

The following are excerpts from a letter sent by a grateful patient to the CEO, Craig Bennett.
I recently underwent treatment in your Head and Neck section for a squamous cell carcinoma that had metastasised to the nodes in my neck. I am writing to let you know that I was very impressed with the quality of treatment I received, and with the caring attitude and support of all the doctors, nurses and technicians who helped both me, and my partner through this difficult time.

The continuous radiation therapy can be somewhat daunting. The professional attitudes of all the technicians and their willingness to explain the reasons for my particular treatment schedule and their caring and understanding when I was having difficulty in handling the treatment went along way to alleviating my concerns.

The relaxed, often humorous environment in “chemo day ward” made it “almost” a pleasure to be there. The nutrition department did a great job keeping my condition up to scratch and their follow up once I had finished treatment was marvelous.

Share Your Story

Real stories help to illustrate good and bad health care experiences – they remind us of how our policies impact on patients, their carers, families and friends. Email your story to patientadvocate@petermac.org