Redesigning Care
Redesigning Care - Peter MacCallum Cancer Centre
| Peter Mac's Redesigning Care program is being supported by a 4-year statewide DHS initiative called the ‘Redesigning Hospital Care Program’. This program is assisting with the establishment of local redesign teams and supporting them with skills development, expert mentorship and project funding. The aim of the overall program is to assist Victorian public hospitals to build internal capability to improve their own performance. This will be done implementing clinical process redesign projects, targeted at areas identified as being of strategic priority for their organisation. |
| Background to the methodology: |
| The term “Redesigning Care” is relatively new to the Australian health care setting. Although ‘Redesigning Care’ incorporates tools and techniques from several improvement methodologies it is primarily based on the principles of ‘Lean Thinking’ which were founded by the Toyota car manufacturing company in 1950s Japan. To summarise, lean redesign projects generally employ the following rules: |
1. Look at a process through the customer’s eyes (in this case usually the patient) and identify what they ‘value’ 2. Visualise and map the whole process, from start to finish (patient journey) 3. Identify and eliminate waste in the current process 4. Level out the work loads and reduce bottle necks that impede process flow 5. Develop standard practices and routine work to reduce variation 6. Ensuring that the people doing the work and the care that they deliver is the best. |
| Current projects |
| Current projects being conducted by the Redesigning Care @ Peter Mac Team: |
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| For more information on this program please contact the Redesigning Care Manager, Danielle Murray. |